Backdesk is your AI sales & communication centre.
Automate and monitor your sales strategy across your communication channels.
Backdesk takes care of the repetitive, so you and your workforce work on what's valuable.
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Closer to your customers, 24/7
Your clients are active on WhatsApp and social media. Backdesk lets you be with them 24/7
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AI that gives your brand a voice
Backdesk lets your customers engage with your brand in the apps they use the most.
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Less overwhelm
Know exactly what all your customers are asking about, all the time.
Lock in your user journey, from start to finish
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Deep qualification
Get all the information that you need about the lead, no matter the lead, through natural conversations
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24/7 open time
Never miss a potential customer with our always-on lead qualification system
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Notifications to know when to step in
Dispatch your qualified leads to the right operator, or directly to your CRM
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Custom sequences to engage all your leads
Create custom sequences that make sure no warm lead gets forgotten.
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A system that speaks like you do
Set up your brand personality and feed the system with your data.
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Stay in control
Know everything that's happening across your conversations and for all your operators
An expert salesperson that never gets tired
Perfect recall: our grounding technology, powered by Actionflow, lets us base every automated message with your own data (website, document, CRM)
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More human interactions
Your salespeople only deal with genuinely interested people, and your leads get the information they need whenever they want
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A dashboard that works for you
Set up KPIs and track your progress automatically in our dashboard.
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A more focused workforce
Set up alerts and have your employees receive their tasks and what they need to accomplish it, assisted by AI, directly on WhatsApp.
How Backdesk streamlines your sales process
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Step 1: All your prospects in one place
Gather all your potential customers from multiple channels into a unified platform for easy management.
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Step 2: Your prospects automatically qualified
Let our AI system engage with prospects, ask qualifying questions, and gather essential information without human intervention.
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Step 3: Your qualified leads sent directly to your salespeople
Once qualified, leads are automatically distributed to the appropriate sales team members, so they only engage with ready-to-buy prospects.
Frequently Asked Questions
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How does BackDesk integrate with my existing tools?
BackDesk seamlessly integrates with popular CRM systems, WhatsApp Business API, and other messaging platforms. Our team can help you set up custom integrations for your specific workflow.
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What languages does BackDesk support?
BackDesk supports over 100 languages and dialects, including Moroccan Arabic, French, English, Spanish, Portuguese, German, and Dutch, making it perfect for businesses operating in diverse markets.
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How secure is my customer data with BackDesk?
Security is our priority. All data is encrypted, and we comply with global data protection regulations including GDPR. Your customer information never leaves our secure infrastructure.
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Can I customize the AI responses for my specific business?
Absolutely. BackDesk allows you to train the AI on your specific product information, brand voice, and common customer queries to ensure responses are accurate and on-brand.
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How does BackDesk help with employee productivity?
BackDesk automates routine inquiries and tasks, freeing your team to focus on high-value interactions. The AI assistant qualifies leads and routes conversations to the right team members when human expertise is needed.
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What kind of reporting does BackDesk provide?
Our dashboard offers comprehensive analytics including response times, customer satisfaction metrics, conversion rates, and employee performance data to help you make data-driven decisions.
Ready to revolutionize your client communication?
Join other businesses using Backdesk to deliver exceptional customer experiences on WhatsApp and beyond.
